---
title: Closing an investigation
description: Closing an investigation formalizes the outcome and generates the final report. To close an investigation, navigate to the Conclusion tab.
---

[Skip to content](https://support.faceup.com/closing-an-investigation#main-content)

- [English](https://support.faceup.com/closing-an-investigation)
- [Čeština](https://support.faceup.com/cs/closing-an-investigation)

English

Show submenu for translations

[Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en)

[![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en)

- [Help center](https://support.faceup.com/en)
- [System status](https://status.faceup.com/)
- [Trust Center](https://trust.faceup.com/)

Open main navigation

Close main navigation

- [Help center](https://support.faceup.com/en)
- [System status](https://status.faceup.com/)
- [Trust Center](https://trust.faceup.com/)
- - [English](https://support.faceup.com/closing-an-investigation)
    - [Čeština](https://support.faceup.com/cs/closing-an-investigation)

  English
  
  Show submenu for translations
- [Contact Support](https://support.faceup.com/kb-tickets/new)
- [Sign In](https://www.admin.faceup.com/)

[Sign In](https://www.admin.faceup.com/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en)
2. [Administration features](https://support.faceup.com/administration-features?hsLang=en)
3. [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations)

# Closing an investigation

Closing an investigation formalizes the outcome and generates the final report. To close an investigation, navigate to the **Conclusion** tab.

💡 Note that closing an investigation is irreversible. Once closed, the investigation becomes read-only and cannot be reopened.

### **Before closing, the investigator will:**

1. Add a summary of findings.
2. Provide recommendations, define remediation steps, and outline an action plan.
3. Preview the final report.
4. Select: 
     - Closing date (required)
     - Closing reason (required)

#### **Closing reasons include:**

- Substantiated
- Partially substantiated
- Unsubstantiated
- Unfounded / Exonerated
- Out of scope

![](https://support.faceup.com/hs-fs/hubfs/image-png-Jun-30-2026-12-28-33-1002-PM.png?width=670&height=344&name=image-png-Jun-30-2026-12-28-33-1002-PM.png)

![](https://support.faceup.com/hs-fs/hubfs/image-png-Jun-30-2026-12-28-46-4473-PM.png?width=670&height=343&name=image-png-Jun-30-2026-12-28-46-4473-PM.png)

### **The final report**

Once the investigation is closed, a structured PDF report is generated and available for download at any time.

- The investigation is locked from further edits.
- The action is recorded in both the investigation activity log and the case activity log.

![](https://support.faceup.com/hs-fs/hubfs/image-png-Jun-30-2026-12-29-00-6608-PM.png?width=670&height=345&name=image-png-Jun-30-2026-12-29-00-6608-PM.png)

The **downloadable PDF report is fully structured and audit-ready**. It includes the investigation plan, evidence, involved people, findings, and final recommendations, as well as the name of the investigator who closed the case.

![](https://support.faceup.com/hs-fs/hubfs/image-png-Jun-30-2026-12-29-15-8421-PM.png?width=670&height=377&name=image-png-Jun-30-2026-12-29-15-8421-PM.png)

- [General](https://support.faceup.com/general?hsLang=en)
- [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content)

    - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases)
    - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations)
    - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members)
    - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings)
- [Channels](https://support.faceup.com/channels?hsLang=en#main-content)

    - [Form](https://support.faceup.com/channels?hsLang=en#form)
    - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline)
    - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline)
    - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline)
    - [Survey](https://support.faceup.com/channels?hsLang=en#survey)
- [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content)

    - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync)
    - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools)
    - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools)
    - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations)
    - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools)
- [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en)
- [Partner administration](https://support.faceup.com/partner-administration?hsLang=en)

[![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en)

FaceUp Technology © 2025

<https://www.linkedin.com/products/faceup-com-faceup-whistleblowing-system/> <https://www.facebook.com/faceup>