--- title: Linking cases description: Linking cases is a feature designed to help you manage situations where multiple cases relate to the same underlying problem. Instead of merging cases, this feature allows you to create a visible connection between them, helping your team maintain clarity while avoiding duplication. --- [Skip to content](https://support.faceup.com/linking-cases#main-content) - [English](https://support.faceup.com/linking-cases) - [Čeština](https://support.faceup.com/cs/souvisejici-podnety) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/linking-cases) - [Čeština](https://support.faceup.com/cs/souvisejici-podnety) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Administration features](https://support.faceup.com/administration-features?hsLang=en) 3. [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) # Linking cases ## Linking cases is a feature designed to help you manage situations where multiple cases relate to the same underlying problem. Instead of merging cases, this feature allows you to create a visible connection between them, helping your team maintain clarity while avoiding duplication. ### What you can do - **Manually link related cases** that are part of the same issue. - **Maintain separation** between cases - they are *not merged* or combined. - **Use case IDs** (e.g., `#cd07c`) to search and link relevant cases. - **View linked cases** directly in the case detail view. ![Snímek obrazovky 2025-04-07 v 21.54.55](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-04-07%20v%2021.54.55.png?width=670&height=311&name=Sn%C3%ADmek%20obrazovky%202025-04-07%20v%2021.54.55.png) ![Snímek obrazovky 2025-04-07 v 21.56.03](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-04-07%20v%2021.56.03.png?width=670&height=343&name=Sn%C3%ADmek%20obrazovky%202025-04-07%20v%2021.56.03.png) ### Who can use it? Only members with the **"Manage cases"** permission can link cases. ### How linking works - **Bidirectional connection**: If Case A is linked to Case B, Case B also shows a link to Case A. - **One-time link**: A specific case can only be linked once to another case - no duplicate links. - **Multiple links**: One case can be linked to *several* others, enabling flexible network-style relationships. ### Where to find linked cases All linked cases are displayed in the **case detail** section, so your team members can easily understand connections at a glance. ![Snímek obrazovky 2025-04-07 v 21.56.25](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-04-07%20v%2021.56.25.png?width=670&height=308&name=Sn%C3%ADmek%20obrazovky%202025-04-07%20v%2021.56.25.png)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025