---
title: Starting an investigation
description: Open a case and navigate to the Investigation tab on the right side of the workspace. From here, you can either start a new investigation or continue an existing one.
---

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# Starting an investigation

Open a case and navigate to the **Investigation** tab on the right side of the workspace. From here, you can either start a new investigation or continue an existing one.

Click **Start Investigation**.

![](https://support.faceup.com/hubfs/Sn%C3%ADmek%20obrazovky%202026-03-27%20v%209.18.57.png)

A window will open with two fields to fill in:

- **Investigators:** Assign one or more investigators. They will receive an email notification once the investigation is created.
- **Case summary:** Provide any context the investigators need before taking over, such as a handover summary, relevant background, or preliminary findings.

Once you're ready, click **Start investigation** to confirm.

💡 One case = one investigation. Every investigation must be initiated from a case.

![](https://support.faceup.com/hubfs/Sn%C3%ADmek%20obrazovky%202026-03-27%20v%209.20.54.png)

### **What happens next:**

- You are redirected back to the **case detail**.
- The investigation is now visible in the case, with a direct link to it.
- The action is recorded in the **activity log**.

![](https://support.faceup.com/hubfs/Sn%C3%ADmek%20obrazovky%202026-03-27%20v%209.24.08.png)

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