Microsoft Teams and FaceUp native integration guide

The FaceUp native Microsoft Teams integration keeps your team informed without leaving Teams. It automatically sends notifications about new cases, internal comments, messages from reporters, case assignments, and much more directly to your Microsoft Teams workspace, so compliance and HR teams can respond faster, stay aligned, and never miss important updates.

The Microsoft Teams integration is currently in limited release and not yet generally available. Broader availability will be announced soon.

Integration requirements

• You must have Settings access in your FaceUp account.

• You must be a Microsoft Teams administrator for the tenant where the integration will be installed. If you’re not a Teams administrator, contact your Microsoft 365 administrator to grant the required permissions.

• Important: When connecting your FaceUp account to Microsoft Teams, make sure the email address associated with your FaceUp account matches the email address of your Microsoft Teams account.

Setting up the integration

Option 1: Start from Microsoft Teams

1. In your MS Teams account, navigate to Apps tab on the left menu.

2. Find FaceUp app and click Add.

3. You will see a confirmation message that the app was added succesfully.

4. The app has been added to your Microsoft Teams workspace. Now, you need to activate the integration in FaceUp. You will see the following message.

5. In your FaceUp account, navigate to the Integrations section. Here, find Microsoft Teams and click Add.

6. You will be redirected to the Microsoft sign-in page. After signing in, you will be prompted to grant the necessary permissions for the FaceUp integration. Click Accept to continue.

7. On the left corner of the screen, click on your profile button, then select My Account.

8. Go to the Notifications tab and enable Microsoft Teams notifications.

9. You will receive a welcome message in Microsoft Teams confirming that the setup was successful.

Good job! With the FaceUp app for Microsoft Teams you'll get notified about:

• Latest reports collected via your reporting channels
• New messages from employees and whistleblowers
• Latest internal comments added to your reports
• Upcoming due dates and deadlines
• New cases assigned to you

This is how the notification will appear. It also includes a direct link to the report — clicking View more will redirect you to your FaceUp account, where you can view the case details.

Option 2: Starting the setup process from FaceUp

You can also start the connection process from your FaceUp admin. The setup is very similar, but make sure you complete all three steps below to receive notifications:

1. In your FaceUp account, go to Settings → Integrations and connect the Microsoft Teams integration.

2. In Microsoft Teams, open Apps from the left menu, find FaceUp, and add the app.

3. In your FaceUp account, go to My account → Notifications and enable Microsoft Teams notifications.

Important:

All three steps are required. If any of them are missing, notifications will not be delivered to Microsoft Teams.