Channels
Set up and customize your channels for receiving cases.
Form
- Widget
- Enable or disable attachments in forms
- Working hours
- Direct link to submit a case
- Form customization
- How can the sender access the form?
- Rename default fields
- Sender anonymity settings
- Pages
- Access code
- Form fields
- Categories and organizational units of the form
- Show & Edit case recipients
- Color of the form
- How to create a form
Automated hotline
AI-powered Hotline
- AI-powered Hotline Overview
- Supported Languages & Number Availability (AI Hotline)
- How to Set Up the AI Hotline
- Managing AI Hotline Cases (Administration Side)
- Reporting via AI-powered Hotline (Caller Experience)
- Pricing & Credits — AI Hotline
- Emergency Phone Number Functionality (AI Hotline)
- Known Limitations & Important Considerations (AI Hotline)