The direct link to submit a case is an automatically generated link, unique for each form. Thanks to this link users can access the form without the need to fill in the access code. Therefore, we recommend placing the direct link on your intranet or website.
The direct link is the same for all organizational units in the organizational structure.
The direct link can be found in the form sharing section.
Custom link
You can change the default direct link to create your own unique link, e.g. by entering your organization's name.
To change a direct link, click on the edit icon in the direct link field. -> Enter the new link and save.
If you decide to change the direct link, the original link will no longer work. So be sure to inform everyone affected of the change.
