Channels

Set up and customize your channels for receiving cases.

• Channels overview
• Snippets 

Form

• Working hours
• Widget
• Direct link to the online form
• Pages
• Form customization
• How can the sender access the form?
• Rename default fields
• Anonymous case submission
• Color of the form
• Form fields
• How to create a form
• Access code
• Categories and organizational units of the form
• Show & Edit case recipients

Automated hotline

• Transcription of hotline cases
• Reporting via automated hotline
• Automated hotline languages
• Automated hotline
• Credits

Live hotline

• Live hotline

Survey

• Surveys
• Survey follow-up