Administration features

Browse through the features that could make your team more productive.

• Categories
• Dashboard
• Analytics

Managing cases

• Operating with cases
• Due date
• AI Assistant
• Closing reason & Closing comment
• Case solution rating
• Investigation
• Internal comments
• Case status
• Translation of received messages and cases
• Change of case category / organizational unit
• Search for cases
• Redacting cases
• Communication with the sender
• Labels
• Who has access to the case?
• Justification of the case
• Assigning a member to a case
• Adding external cases
• Sorting cases
• Case filtering

Managing members

• Adding a new member
• Accesses settings
• Deleting a member

Settings

• My account
• Account activity logs
• Two-factor authentication
• Delete cases
• Account owner
• Organizational structure
• Email notifications
• Billing
• Change or reset the password