Administration features
Browse through the features that could make your team more productive.
Managing cases
- Due date
- How to export cases
- Operating with cases
- Closing reason & Closing comment
- Managing closing reasons
- How to import cases
- Snippets
- AI Assistant
- Investigation
- Custom case statuses
- Linking cases
- Case solution rating
- Internal comments
- Case status
- Search for cases
- Change of case category / organizational unit
- Translation of received messages and cases
- Labels
- Adding external cases
- Redacting cases
- Communication with the sender
- Who has access to the case?
- Assigning a member to a case
- Justification of the case
- Case filtering
- Sorting cases