--- title: Change or reset the password description: If you forget your account password but you have access to your email, you can reset the password yourself using your login email on the login page by clicking Forgot your password? --- [Skip to content](https://support.faceup.com/change-or-reset-the-password#main-content) - [English](https://support.faceup.com/change-or-reset-the-password) - [Čeština](https://support.faceup.com/cs/zmena-nebo-obnoveni-hesla) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/change-or-reset-the-password) - [Čeština](https://support.faceup.com/cs/zmena-nebo-obnoveni-hesla) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Settings](https://support.faceup.com/administration-features?hsLang=en#settings) # Change or reset the password If you **forget your account password**, you can **reset the password** yourself using your login email on the [login page](https://www.admin.faceup.com/en) by clicking *Forgot your password?*, filling in your login email and submitting a password reset request. ![Snímek obrazovky 2025-07-21 v 14.24.03](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-07-21%20v%2014.24.03.png?width=670&height=320&name=Sn%C3%ADmek%20obrazovky%202025-07-21%20v%2014.24.03.png) If the email you entered exists in our database, **you will receive a link to reset your password**. ![Snímek obrazovky 2025-07-21 v 14.25.38](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-07-21%20v%2014.25.38.png?width=670&height=285&name=Sn%C3%ADmek%20obrazovky%202025-07-21%20v%2014.25.38.png)   If you do not have access to your email, or if you use two-factor authentication and you have lost access to your phone with the application (Google Authenticator, Authy, or Microsoft Authenticator), the only other authentication option is through our support, which can be contacted by email *[support@faceup.com](mailto:support@faceup.com)*. ### Password change If you want to **change your password**, and you know what the current one is, go to the *My Account* (found under the icon with your initials in the bottom left bar) → *Security* → *Change Password*. ![Snímek obrazovky 2025-07-21 v 14.29.43](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-07-21%20v%2014.29.43.png?width=450&height=390&name=Sn%C3%ADmek%20obrazovky%202025-07-21%20v%2014.29.43.png)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025