--- title: Snippets  description: Snippets allows to create and use predefined messages that can be sent to the case sender or posted as internal comments. --- [Skip to content](https://support.faceup.com/snippets#main-content) - [English](https://support.faceup.com/snippets) - [Čeština](https://support.faceup.com/cs/zkratky) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/snippets) - [Čeština](https://support.faceup.com/cs/zkratky) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Administration features](https://support.faceup.com/administration-features?hsLang=en) 3. [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) # Snippets  ## Snippets allows to create and use predefined messages that can be sent to the case sender or posted as internal comments. Snippets feature is available **within the messages (and internal comments) box** next to the attachment icon. ![Snímek obrazovky 2024-10-30 v 14.11.01](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.11.01.png?width=670&height=320&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.11.01.png) To **create a new snippet** click on the *Add snippet* button, fill in its name, message content, shortcut and confirm by clicking the *Add* button.  ![Snímek obrazovky 2024-10-30 v 13.56.13](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2013.56.13.png?width=670&height=320&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2013.56.13.png) ![Snímek obrazovky 2024-10-30 v 13.57.51](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2013.57.51.png?width=670&height=310&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2013.57.51.png) **Snippets can be easily recalled** by inserting the hashtag symbol. ![Snímek obrazovky 2024-10-30 v 14.12.27](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.12.27.png?width=670&height=314&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.12.27.png) Click on the snippet name to **insert the saved message**. ![Snímek obrazovky 2024-10-30 v 14.04.21](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.04.21.png?width=670&height=312&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.04.21.png) You can **edit or delete** the created snippets at any time. ![Snímek obrazovky 2024-10-30 v 14.25.20](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.25.20.png?width=670&height=319&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2014.25.20.png)   *Member needs to have permission to write messages (and internal comments) to create and use snippets.* - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025