--- title: Communication with the sender description: You can communicate with the sender through Messages, located under the case. If the sender did not disclose their name, the following conversation will remain anonymous from their side. It is also possible to send attachments through messages. --- [Skip to content](https://support.faceup.com/communication-with-the-sender#main-content) - [English](https://support.faceup.com/communication-with-the-sender) - [Čeština](https://support.faceup.com/cs/komunikace-s-odesilatelem) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/communication-with-the-sender) - [Čeština](https://support.faceup.com/cs/komunikace-s-odesilatelem) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Administration features](https://support.faceup.com/administration-features?hsLang=en) 3. [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) # Communication with the sender You can communicate with the sender through *Messages*, located under the case. If the sender did not disclose their name, the following conversation will remain anonymous from their side. It is also possible to send attachments through messages.  ![Snímek obrazovky 2024-08-08 v 10.58.27](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-08-08%20v%2010.58.27.png?width=670&height=314&name=Sn%C3%ADmek%20obrazovky%202024-08-08%20v%2010.58.27.png) Once you send a message, you can check below it to see if the recipient received it, the time it was delivered, and if they have viewed it. Similarly, the submitter can also see if you have read their message once they log into the case. ![Snímek obrazovky 2024-08-08 v 11.00.13](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-08-08%20v%2011.00.13.png?width=670&height=378&name=Sn%C3%ADmek%20obrazovky%202024-08-08%20v%2011.00.13.png) Messages can only be sent when the status of the case is *New* or *Open*. In case you want to write a message to the sender of a *Closed case*, you first need to move the case back to *Open*.  If you do not want your name to be displayed to the sender, you can hide it by ticking the box *Do not display my name to the sender*. ![Snímek obrazovky 2024-08-08 v 10.59.35](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-08-08%20v%2010.59.35.png?width=670&height=88&name=Sn%C3%ADmek%20obrazovky%202024-08-08%20v%2010.59.35.png) - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025