When you change a case status to Closed, FaceUp will automatically prompt you to fill in:
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Closing reason
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Closing comment
This step is mandatory and ensures your case documentation is complete, structured, and audit-ready.
Importantly, this information is internal only.
It is not visible to the report sender and can only be accessed by members of your FaceUp administration team.
Filtering cases by closing reason
Once cases are closed with a defined reason, you can easily filter cases in the Cases overview.
This is particularly useful if you want to analyze, for example:
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Substantiated vs. unsubstantiated cases
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Policy breaches vs. misunderstandings
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Cases resolved through mediation vs. disciplinary action
Closing reasons in Analytics
In the Analytics section, you’ll find a visual chart displaying case distribution by closing reason.
This allows you to:
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Quickly understand resolution trends
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Share high-level summaries with leadership
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Identify recurring compliance risks
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Spot areas where additional training or policy updates may be needed
Why closing reasons matter
For compliance and ethics leaders, closing a case is more than an administrative action - it’s a signal.
Clearly defined closing reasons help you:
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Maintain consistent case documentation across your team
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Ensure audit-readiness and defensibility
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Identify patterns in resolution types
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Track how issues are handled over time
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Improve reporting to leadership and the board
Instead of simply marking a case as closed, you create structured insight into how and why it was resolved.
Best practice for compliance teams
We recommend:
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Defining clear internal guidelines for selecting closing reasons
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Keeping closing comments factual and audit-ready
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Reviewing closing-reason analytics quarterly
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Aligning resolution categories with your compliance reporting framework
When used consistently, closing reasons turn your case management process into a strategic compliance asset - not just a record-keeping tool.