Once you change the status of a case and mark it as closed, you are automatically requested to fill in a closing reason and a closing comment. This information is not visible to the sender and is only available to members of the administration.
If something changes, the closing reason and closing comment can be edited at any time directly in the case detail by clicking the Edit button.
Cases can be filtered by the closing reason.
In the Analytics you will also find a chart that clearly displays the closing reasons.
