--- title: Due date description: In the detail of each case you can set up your custom due date for response or case resolution. The field for selection of the due date is found on the right side of the case detail. --- [Skip to content](https://support.faceup.com/due-date#main-content) - [English](https://support.faceup.com/due-date) - [Čeština](https://support.faceup.com/cs/lhuta) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/due-date) - [Čeština](https://support.faceup.com/cs/lhuta) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Administration features](https://support.faceup.com/administration-features?hsLang=en) 3. [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) # Due date In the detail of each case you can set up your custom **due date for response or case resolution**. The field for selection of the due date is found on the right side of the case detail. ![Snímek obrazovky 2024-10-04 v 13.45.08](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-04%20v%2013.45.08.png?width=670&height=264&name=Sn%C3%ADmek%20obrazovky%202024-10-04%20v%2013.45.08.png) **You will receive an email notification** three days before the due date you have selected and on the day it expires, reminding you of the upcoming due date. These notifications can be turned off in your notifications settings (*My account → Notifications*).  After sending a response to the sender, we recommend **marking the due date as met** by clicking on the *Done* button next to the due date. As soon as you do this, we will no longer remind you about the upcoming due date. ![Snímek obrazovky 2024-08-22 v 15.13.44](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-08-22%20v%2015.13.44.png?width=670&height=318&name=Sn%C3%ADmek%20obrazovky%202024-08-22%20v%2015.13.44.png) ### Automatic due date In the organization settings (*Settings → Organization Settings → Automatic due date*) you can turn on the **automatic due date function** and set its duration **from 5 to 120 days**. Each newly received case will automatically have this due date preset. You can then change this due date in the case detail or mark it as met. ![Snímek obrazovky 2024-08-22 v 15.14.51](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-08-22%20v%2015.14.51.png?width=670&height=324&name=Sn%C3%ADmek%20obrazovky%202024-08-22%20v%2015.14.51.png)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025