You can enable the delete cases feature in the Organization settings in the Advanced settings section. At the same time, it is necessary to specify the time period after receipt/creation after which cases can be deleted in order to comply with the current legislation.
If disabled, no cases can be deleted except sample cases and redacted cases (these can be deleted at any time).
If enabled, any case received/created before the specified time period can be deleted (e.g. all cases older than 12 months).
In the menu under the three dots at the top right of each individual case, you will find the option to delete cases.
