--- title: Custom case statuses description: Manage case statuses feature allows creating, editing, and organizing case statuses. You can define your own statuses to match your internal processes. --- [Skip to content](https://support.faceup.com/custom-case-statuses#main-content) - [English](https://support.faceup.com/custom-case-statuses) - [Čeština](https://support.faceup.com/cs/vlastni-stavy-podnetu) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/custom-case-statuses) - [Čeština](https://support.faceup.com/cs/vlastni-stavy-podnetu) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Administration features](https://support.faceup.com/administration-features?hsLang=en) 3. [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) # Custom case statuses ## Manage case statuses feature allows creating, editing, and organizing case statuses. You can define your own statuses to match your internal processes. ### Create and edit statuses You can add new statuses or edit existing ones to better reflect your workflow. 1. Click on **Data management** in the left menu. 2. Open the **Statuses** section. 3. **Add a new** status or click an existing one to **rename**, **change color** or **change its translation**. (You can translate status names into all languages you use in your channels, as well as the case categories.) *New custom statuses can only be added to the **Open** status group. Custom statuses can't be added to **New** or **Closed** status groups.* ### **![Snímek obrazovky 2025-05-13 v 13.26.32](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.26.32.png?width=670&height=279&name=Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.26.32.png)** **![Snímek obrazovky 2025-05-13 v 13.27.40](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.27.40.png?width=670&height=295&name=Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.27.40.png)** ### Change status order You can reorder custom statuses to reflect your preferred process steps. Just drag and drop to update the sequence. ### **![Snímek obrazovky 2025-05-13 v 13.28.44](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.28.44.png?width=670&height=285&name=Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.28.44.png)** ### **Deleting a custom status** If you want to delete a custom status: 1. Click the **delete icon** at the end of the status line. 2. You'll be asked to select an **alternative status** to reassign all associated cases. *At least one status must remain in each status group (New / Open / Closed).* ![Snímek obrazovky 2025-05-13 v 13.33.58](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.33.58.png?width=670&height=290&name=Sn%C3%ADmek%20obrazovky%202025-05-13%20v%2013.33.58.png)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025