--- title: Categories and organizational units of the form description: Senders can only send cases to the organizational units and categories that you set up within the form. By default, the form offers all categories and OUs. If you wish to change this setting, you can do so in the Form fields section. --- [Skip to content](https://support.faceup.com/categories-and-organizational-units-of-the-form#main-content) - [English](https://support.faceup.com/categories-and-organizational-units-of-the-form) - [Čeština](https://support.faceup.com/cs/kategorie-a-organizacni-jednotky-formulare) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/categories-and-organizational-units-of-the-form) - [Čeština](https://support.faceup.com/cs/kategorie-a-organizacni-jednotky-formulare) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Channels](https://support.faceup.com/channels?hsLang=en) 3. [Form](https://support.faceup.com/channels?hsLang=en#form) # Categories and organizational units of the form Senders can only send cases to the **organizational units and categories that you set up within the form**. By default, the form offers all categories and OUs. If you wish to change this setting, you can do so in the **Form fields** section. ### How to change the organizational units of the form? 1\. In the *Channels* overview, click the form you want to edit. 2\. In the form customization, go to the *Form fields* tab. ![Snímek obrazovky 2024-09-25 v 13.33.40](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.33.40.png?width=670&height=312&name=Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.33.40.png) 3\. Find the ***Organizational Unit***field. Click on the field to open its detail, where you will see all the organizational units that are currently available in that form. ![Snímek obrazovky 2024-09-25 v 13.34.49](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.34.49.png?width=397&height=250&name=Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.34.49.png) 4\. To **add or hide** an organizational unit, click in the organizational units field. This will open a **list of your organizational units**, which you can check to add to the form or uncheck to remove from the form. ![Snímek obrazovky 2024-09-25 v 13.35.34](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.35.34.png?width=412&height=350&name=Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.35.34.png) 5\. Confirm the settings by clicking ***Save***. *The form can have only one organizational unit. In this case, **the** **organizational unit selection field in the form is hidden**. (All received cases will then be automatically listed in this organizational unit.)* ### ![Snímek obrazovky 2024-10-30 v 11.03.46](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2011.03.46.png?width=350&height=214&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2011.03.46.png) ![Snímek obrazovky 2024-10-30 v 11.04.23](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2011.04.23.png?width=350&height=365&name=Sn%C3%ADmek%20obrazovky%202024-10-30%20v%2011.04.23.png) ### How to change form categories? 1\. In the *Channels* overview, click the form you want to edit. 2\. In the form customization, go to the *Form fields* tab. ![Snímek obrazovky 2024-09-25 v 13.33.11](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.33.11.png?width=670&height=309&name=Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.33.11.png) 3\. Find the ***Category*** field. Click on the field to open its detail, where you will see all the categories that are currently available in that form. ![Snímek obrazovky 2024-09-25 v 13.36.41](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.36.41.png?width=426&height=250&name=Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.36.41.png) 4\. To **add or hide** a category, click in the category field. This will open a **list of your categories**, which you can check to add to the form or uncheck to remove from the form. ![Snímek obrazovky 2024-09-25 v 13.37.31](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.37.31.png?width=385&height=350&name=Sn%C3%ADmek%20obrazovky%202024-09-25%20v%2013.37.31.png) 5\. Confirm the settings by clicking ***Save***. *The form can have only one category. In this case, **the** **category selection field in the form is hidden**. (All received cases will then be automatically listed in this category.)* ![Snímek obrazovky 2024-09-17 v 11.56.29](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-17%20v%2011.56.29.png?width=647&height=300&name=Sn%C3%ADmek%20obrazovky%202024-09-17%20v%2011.56.29.png) ![Snímek obrazovky 2024-09-17 v 11.57.58](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202024-09-17%20v%2011.57.58.png?width=480&height=500&name=Sn%C3%ADmek%20obrazovky%202024-09-17%20v%2011.57.58.png)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025