--- title: Reporting via automated hotline description: The hotline operates with a robot, allowing to create a case with a voice message. This message is recorded and sent to the FaceUp administration. The submitter receives a confirmation SMS after the call. The hotline functions 24/7. --- [Skip to content](https://support.faceup.com/reporting-via-automated-hotline#main-content) - [English](https://support.faceup.com/reporting-via-automated-hotline) - [Čeština](https://support.faceup.com/cs/oznamovani-pres-automatickou-telefonni-linku) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/reporting-via-automated-hotline) - [Čeština](https://support.faceup.com/cs/oznamovani-pres-automatickou-telefonni-linku) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Channels](https://support.faceup.com/channels?hsLang=en) 3. [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) # Reporting via automated hotline ## The hotline operates with a robot, allowing to create a case with a voice message. This message is recorded and sent to the FaceUp administration. The submitter receives a confirmation SMS after the call. The hotline functions 24/7. 1\. **Call the telephone number** of the automated hotline provided by your company. 2\. The automated system will **guide you to create a case**. You communicate with the robot using the dial pad on your phone.  *The maximum length of a voice message is 20 minutes. Afterwards, the call is automatically terminated.* 3\. After the call you will receive a **text message** with a link to log in to the case and a unique key to your case. > *Your case key is: 1798070178552838 You can log in here: www.faceup.com/c/b7al3qmo/check FaceUp* 4\. To log in to the case, **open the link and enter the case key**. You can then can see the status of the case and further communicate with the organization. ![Screenshot\_2025-12-03-09-07-45-329\_com.android.chrome-edit](https://support.faceup.com/hs-fs/hubfs/Screenshot_2025-12-03-09-07-45-329_com.android.chrome-edit.jpg?width=300&height=485&name=Screenshot_2025-12-03-09-07-45-329_com.android.chrome-edit.jpg) ![Screenshot\_2025-12-03-09-08-16-616\_com.android.chrome-edit](https://support.faceup.com/hs-fs/hubfs/Screenshot_2025-12-03-09-08-16-616_com.android.chrome-edit.jpg?width=300&height=507&name=Screenshot_2025-12-03-09-08-16-616_com.android.chrome-edit.jpg) ![Screenshot\_2025-12-03-09-12-42-864\_com.android.chrome-edit](https://support.faceup.com/hs-fs/hubfs/Screenshot_2025-12-03-09-12-42-864_com.android.chrome-edit.jpg?width=300&height=352&name=Screenshot_2025-12-03-09-12-42-864_com.android.chrome-edit.jpg)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025