Slack integration (via Zapier)
When you connect FaceUp with Slack, you'll get notified whenever a new report, message, or internal comment is added to your account. As a result, you will never miss an important report update.
First, you need to connect your account with Zapier. Follow these few steps:
- Log in to your Zapier account, navigate to the Apps section and search for FaceUp.
- Then click Connect. Now you need to insert your API key and Region.Both of these can be found in your FaceUp account.
- You can get your Region by navigating into the Settings tab and copying the Data hosting region item.
- To get the API key, navigate to the Integrations tab, API keys section and create your key.
- Click Continue to FaceUp when you're done getting your credentials.
You have now successfully connected your account to Zapier.
![](https://support.faceup.com/hubfs/Knowledge%20Base%20Import/gy9faVDEGvNQtCfeZawVbHfUXAgBE3OkvoGeb3cCHmIGPszZibZ2prb-pD-6aBHrkBSk90OEqW3kgOvG57NOgbt7dPIPda021jiz79K0Qe3RafCt0_OWJTrexaf6NsZYW4j-Ud7f85haLaS_D-lFL7w-2.png)
Good job! The FaceUp connection you created is now ready to be connected to Slack. Follow these steps to do so:
- Create a new Zap in your Zapier account.
- In the Trigger section, choose FaceUp and choose from the three available events:
- New internal comment
- New report
- New message
- Once you've done that, click continue. You should then test your trigger to make sure it's working properly.
- Then, add Action. Search for Slack and choose from the available events. In this case, we will choose the Send Channel Message event.
- Click continue and connect your Slack account.
- Once you've done that you need to set up the Action details. That includes:
- Choosing a channel to which the notification will be sent to.
- Defining the message text.
- Inserting data available from FaceUp, such as ID, origin, priority etc.
- Deciding whether you want to send the message as bot etc.
- When you're done click continue and test step.
- Once your zap is successfully tested hit Publish.
Good job! Slack will now notify you whenever a new report, message, or internal comment is received in your account.
![](https://support.faceup.com/hubfs/Knowledge%20Base%20Import/4bUrIdGX0MmIru-r7pAMfv8CYIv7RdGHOEDvPsbEFkZ7g2WaAIHYZc4K-6dUX_1gGBGbYntKeGaBmVe0uu9Tgx6shR-UTy2nwYkb15-ouTIsOBz41rgGhJ7rg1ZdvOAHgROjJUIv2VlSjFm0wfETJPk-2.png)