--- title: How to purchase a plan for a client description: You activate a client's account by purchasing a plan. You can buy a plan for a client who is in a trial period or for a client whose trial period has already expired. --- [Skip to content](https://support.faceup.com/how-to-activate-a-client-account#main-content) - [English](https://support.faceup.com/how-to-activate-a-client-account) - [Čeština](https://support.faceup.com/cs/jak-aktivovat-ucet-klienta) English Show submenu for translations [Contact Support](https://support.faceup.com/kb-tickets/new?hsLang=en) [![FaceUp](https://support.faceup.com/hubfs/Logo-FaceUp.svg)](https://www.faceup.com/en) - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) Open main navigation Close main navigation - [Help center](https://support.faceup.com/en) - [System status](https://status.faceup.com/) - [Trust Center](https://trust.faceup.com/) - - [English](https://support.faceup.com/how-to-activate-a-client-account) - [Čeština](https://support.faceup.com/cs/jak-aktivovat-ucet-klienta) English Show submenu for translations - [Contact Support](https://support.faceup.com/kb-tickets/new) - [Sign In](https://www.admin.faceup.com/) [Sign In](https://www.admin.faceup.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [FaceUp Help Center](https://support.faceup.com/?hsLang=en) 2. [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) # How to purchase a plan for a client ## You can purchase the plan both for clients who are still in their trial period and for clients whose trial period has already expired (we will automatically reactivate the account immediately after payment). ### 1) Purchase a plan in the partner administration If you manage client billing, you can **purchase a plan directly** from your administration. Simply click on the **three dots icon** next to the desired organization on the organization overview and select **Billing**.  ![Snímek obrazovky 2026-01-13 v 9.05.04](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.05.04.png?width=670&height=281&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.05.04.png) A box will pop up where you can select the **number of employees**, **billing frequency**, and **plan type**. Confirm by clicking the **Buy** button. ![Snímek obrazovky 2026-01-13 v 9.10.25](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.10.25.png?width=670&height=449&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.10.25.png) ![Snímek obrazovky 2026-01-13 v 9.11.09](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.11.09.png?width=620&height=419&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.11.09.png) If you have a **discount code or coupon**, you can apply it in the next step. If you do not have a discount code, leave the field blank and confirm by clicking **Buy**. ![Snímek obrazovky 2026-01-13 v 9.12.00](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.12.00.png?width=670&height=429&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.12.00.png) We will redirect you to the **payment gateway**, where you will enter your **payment details** and **complete the payment**. ![Snímek obrazovky 2026-01-13 v 9.13.16](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.13.16.png?width=670&height=143&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.13.16.png) ![Snímek obrazovky 2026-01-13 v 9.13.46](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.13.46.png?width=250&height=322&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.13.46.png)   ### 2) Purchase a plan in the client's administration [Enter the client's administration](https://support.faceup.com/en/how-to-access-client-administration?hsLang=en) and click on the **Settings** icon in the side navigation bar. In the settings, you will find the **Billing**tab. Here, you can select the **number of employees**, **billing frequency**, and **plan type**. Confirm by clicking the **Buy** button. ![Snímek obrazovky 2026-01-13 v 9.20.23](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.20.23.png?width=670&height=277&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.20.23.png) ![Snímek obrazovky 2026-01-13 v 9.21.13](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.21.13.png?width=670&height=293&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.21.13.png) If you have a **discount code or coupon**, you can apply it in the next step. If you do not have a discount code, leave the field blank and confirm by clicking **Proceed to checkout**. ![Snímek obrazovky 2026-01-13 v 9.33.30](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.33.30.png?width=250&height=303&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.33.30.png) ![Snímek obrazovky 2026-01-13 v 9.34.04](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.34.04.png?width=250&height=305&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.34.04.png) ![Snímek obrazovky 2026-01-13 v 9.37.17](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.37.17.png?width=250&height=301&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.37.17.png) In the **payment gateway**, you will enter your **payment details** and **complete the payment**. ![Snímek obrazovky 2026-01-13 v 9.37.40](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.37.40.png?width=250&height=304&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.37.40.png) ![Snímek obrazovky 2026-01-13 v 9.38.13](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.38.13.png?width=250&height=303&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.38.13.png) ![Snímek obrazovky 2026-01-13 v 9.38.39](https://support.faceup.com/hs-fs/hubfs/Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.38.39.png?width=250&height=303&name=Sn%C3%ADmek%20obrazovky%202026-01-13%20v%209.38.39.png)   - [General](https://support.faceup.com/general?hsLang=en) - [Administration features](https://support.faceup.com/administration-features?hsLang=en#main-content) - [Managing cases](https://support.faceup.com/administration-features?hsLang=en#managing-cases) - [Investigations](https://support.faceup.com/administration-features?hsLang=en#investigations) - [Managing members](https://support.faceup.com/administration-features?hsLang=en#managing-members) - [Settings](https://support.faceup.com/administration-features?hsLang=en#settings) - [Channels](https://support.faceup.com/channels?hsLang=en#main-content) - [Form](https://support.faceup.com/channels?hsLang=en#form) - [Automated hotline](https://support.faceup.com/channels?hsLang=en#automated-hotline) - [AI-powered Hotline](https://support.faceup.com/channels?hsLang=en#ai-powered-hotline) - [Live hotline](https://support.faceup.com/channels?hsLang=en#live-hotline) - [Survey](https://support.faceup.com/channels?hsLang=en#survey) - [Integrations](https://support.faceup.com/integrations?hsLang=en#main-content) - [HR Systems & Employee Sync](https://support.faceup.com/integrations?hsLang=en#hr-systems-employee-sync) - [Notifications & Communication Tools](https://support.faceup.com/integrations?hsLang=en#notifications-communication-tools) - [Automation & Workflow Tools](https://support.faceup.com/integrations?hsLang=en#automation-workflow-tools) - [API & Advanced Integrations](https://support.faceup.com/integrations?hsLang=en#api-advanced-integrations) - [Compliance & GRC Tools](https://support.faceup.com/integrations?hsLang=en#compliance-grc-tools) - [Privacy & Security](https://support.faceup.com/privacy-security?hsLang=en) - [Partner administration](https://support.faceup.com/partner-administration?hsLang=en) [![Logo white](https://support.faceup.com/hubfs/Logo/Logo%20white.svg "Logo white")](https://www.faceup.com/en) FaceUp Technology © 2025