How to submit a case via the online form

1. Log in to the form

You can access a form by:

• Direct link, which your organization will give you
• QR code, which your organization will give you
• Via www.app.faceup.com where you enter your organization's access code
• Via the FaceUp mobile app, where you enter an access code or scan your organization's QR code

2. Create a new case

1. Click on the + Create a case button.
   
2. Select the submission type (text or voice). 
3. Choose a Category, to which your case belongs.
   

4. If your organization has multiple branches, choose your branch in the opening part of the Organizational unit.

5. Specify the content of your case in the field for more information. If you selected Text submission, describe your case in the provided text field. / If you selected Voice submission, record your case using the available voice recording button. (You can then replay your recording, delete it, or record a new one.)

   
   
6. In the attachments section you can upload files to complete your case.
   (You can upload up to 20 files with a size of 50 MB. Supported formats are JPG, PNG, PDF, DOC, DOCX, ODT, ODS, XLS, XLSX, TXT, MOV, MP3, MP4, AVI, and WAV.)
7. Once you have finished the form and you are sure that you have included everything you wanted, click on the Send button.
   
8. After submitting your case, copy or download and safely store your Case key. You will need this to continue communicating with your organization.

3. Follow-up communication

• In the form, click on Check a case and enter your case key. You will see the status of your case and you can continue communicating with your organization.

• In the upper section, you’ll see information about your case.
  In the Messages section you can communicate further with your organization.
  
• If your organizations allows it, you can receive updates about your case by email. These notifications will never display the content of your conversations and no-one will see your email address.