How to submit a case via the online form
Each case submit via FaceUp is securely encrypted and protected by a unique key known only to the sender.
1. Log in to the form
You can access a form by:
- Direct link, which your organization will give you
- QR code, which your organization will give you
- Via www.app.faceup.com where you enter your organization's access code
- Via the FaceUp mobile app, where you enter an access code or scan your organization's QR code
2. Create a new case
- Click on the + Create a case button.
- Choose a Category, to which your case belongs.
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If your organization has multiple branches, choose your branch in the opening part of the Organizational unit.
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Specify the content of your case. You may write or record your case as voice message.
- If you wish to record a voice message (your voice will be anonymized), click Record a voice message. You can then replay the recording, delete it, or record another one.
- In the attachments section you can upload files to complete your case.
- Once you have finished the form and you are sure that you have included everything you wanted, click on the Send button.
- After submitting your case, copy or download and safely store your Case key. You will need this to continue communicating with your organization.
3. Follow-up communication
- In the form, click on Check a case and enter your case key. You will see the status of your case and you can continue communicating with your organization.
- In the upper section, you’ll see information about your case.
In the Messages section you can communicate further with your organization. - If your organizations allows it, you can receive updates about your case by email. These notifications will never display the content of your conversations and no-one will see your email address.