The form fields feature allows you to create additional custom fields in the reporting form. With their help, you can, for example, ask sender specific additional questions. These can be the same across all categories, or you can come up with your own additional questions for each category.
You can find the form fields feature in customization under the Form Fields tab. At the top, there are default fields that cannot be changed. Below them is a section for custom fields, where you can create, modify, and delete your own created fields.
In the Form fields section, click on the + Add new field button. Fill in the name (question you want to ask the sender), the categories in which the field should be displayed, and finally confirm with the Create button.
If you want, you can also add a note to the field or mark the field as required.
At the end of each field row, there is a three-dot icon, under which you can find the option to edit or delete your form field.
Custom form fields can be sorted differently in each category. First, select the category you want to sort fields for in the filter. Then, you can grab any field on its left side (an icon of a two-way arrow will appear) and drag and drop it to change its position.